FAQs

General

• How does the waitlist work?
  First let us know what sort of space you require. If we don't have the space available you will be added to a waiting list. Once you're on the list, we'll keep you informed about the availability that matches your needs. If your space requirements change, just let us know so we can adjust our records.
• How do I pay for my membership?
  We offer a straightforward and convenient payment process. You can make payments via direct debit, which is the most common method, ensuring that fees are automatically paid on time each month. Alternatively, we accept payments through bank transfers. When you sign up for a membership, our team will provide you with all the necessary details and assist you in setting up your preferred payment method. If you have any specific payment preferences or need assistance, feel free to contact our on site team.
• Do I require insurance?
  Yes, it is required for members to have insurance when renting space at Warehouse Works. This insurance should cover your stored goods and any potential liabilities. It's important to ensure that your policy is adequate to cover the value of your items and any specific risks associated with your stored goods or business activities. We recommend consulting with an insurance provider to get a policy that meets your specific needs. If you need guidance on the type and extent of insurance required, our team can provide you with general advice and recommendations.
• What is “co-warehousing”?
  Co-warehousing, as offered by Warehouse Works, is a modern warehousing solution where different businesses share a secure space within a larger common warehouse space. This concept is similar to that of a serviced office but tailored for warehousing needs. It provides flexibility, cost-effectiveness, and a collaborative environment for businesses that require storage and logistics facilities but may not need or be able to afford a full-scale, dedicated warehouse. Key features of co-warehousing include:

  1. Shared Space: Businesses rent space within a larger warehouse, sharing the overall area and facilities. This can range from small, dedicated sections to larger, customisable areas.
  2. Flexibility: Co-warehousing offers flexible terms, allowing businesses to scale their space up or down based on their changing needs, without the long-term commitments usually associated with traditional warehousing.
  3. Amenities and Services: Access to shared amenities like loading doors, HGV yard, equipment (like forklifts and pallet trucks), and even logistical support services.
  4. Cost-Effectiveness: By sharing resources and paying just for net space, businesses can reduce their operational costs, making it an economical option especially for small and medium-sized enterprises.
  5. Networking and Collaboration: Co-warehousing provides an opportunity for businesses to network, collaborate, and potentially form beneficial partnerships with others.

  This model is ideal for e-commerce businesses, small manufacturers, distributors, or any business that requires instant warehouse space but wants to avoid the high costs and inflexibility of traditional warehousing.

Popular Questions

• Are there meeting rooms available to hire?
  Yes, at Warehouse Works, we offer meeting rooms or hire. These rooms are designed to provide a professional and comfortable environment for your business meetings, presentations, or workshops. They are equipped with essential amenities such as Wi-Fi, tea, coffee and video conferencing facilities. You can hire these meeting rooms as per your requirement, whether it's for an hour, a half-day, or a full day. To book a meeting room or to get more details about the sizes, facilities, and pricing, please contact our customer service team.
• Do I need to pay for access to the forklifts and pallet trucks?
  We offer flexible options for using forklifts and lifting equipment to accommodate different business needs:

  1. Forklifts with Driver on Hire: If you don't have your own certified forklift operators or prefer not to use your own staff, we offer the service of hiring a forklift along with a qualified driver. This service is available on an hourly basis. It's an excellent option for businesses that require occasional forklift use without the need for full-time certified operators. *Subject to availability and booking*
  2. Personal Use of Forklifts: For those who have the necessary insurance and competency certificates, personal use of forklifts is permitted, subject to booking. This is ideal for businesses with trained personnel who need regular access to a forklift within designated areas.
  3. Pallet Trucks and manual handling equipment: We provide shared facilities including, pallet/pump trucks, and trolleys. Before using any mechanical and manual handling equipment, you must provide evidence of training. Speak with our staff to ensure all necessary paperwork is in place.

  It is the responsibility of businesses based in the warehouse to ensure their staff are suitably trained and insured to use these facilities. Communal equipment should be returned to the load bay area after use, and aisles kept clear. Forklift trucks must not be used down the warehouse aisles without prior authorisation; only pallet/pump trucks are allowed for this purpose. If you have any questions about using these services, please speak with our customer service team. We're here to assist you in finding the right logistics solutions for your business needs.
• Can I change the size of my space?
  Yes, at Warehouse Works, you have the flexibility to change the size of your rented space. We understand that business needs can fluctuate, so we offer scalable solutions to accommodate changes in your storage and operational requirements. Whether you need to upscale due to business growth or downscale to adjust to market conditions, our team is here to assist you in finding a space that suits your current needs. To make a change to your space, simply contact our customer service team. They will discuss your new requirements, provide available options, and guide you through the process of adjusting your rental agreement. Keep in mind that changes are subject to the availability of suitable spaces at the time of your request.
• Can I customise my space?
  Yes, you have the option to customise your space to suit your specific business needs. We understand that different businesses have unique requirements, and we strive to provide a flexible environment where you can tailor your area for optimal use. However, there are a few considerations to keep in mind:

  1. Extent of Customisation: The level of customisation you can undertake might depend on the nature of the changes and the terms of your agreement with us. Some modifications may be more straightforward, like adding shelving and moving in furniture and equipment, while others that involve bolting elements to the floor or walls might need prior approval.
  2. Approval Process: For significant alterations, you may need to submit a proposal detailing the intended changes. Our team will review these plans to ensure they comply.
  3. Restoration Agreement: Typically, there might be a condition that the space should be returned to its original state at the end of your term. This aspect will be clarified in your rental agreement.
  4. Costs and Implementation: Any costs associated with the customisation are usually borne by the occupier. It's also important to plan these changes in a way that minimises disruption to your operations and those of others.

  We recommend discussing your customisation plans with our team. They can provide guidance on what is permissible and assist you in making the most out of your space at Warehouse Works.
• Do I need to be present to receive my inbound deliveries?
  Generally, it's expected that you should be on-site to receive your deliveries. However, our warehouse team can assist in receiving and handling your deliveries, this service is chargeable and must be arranged in advance. For Heavy Goods Vehicles (HGVs), booking an HGV slot in the goods yard is mandatory to ensure timely access and prevent bottlenecks. This also ensures the availability of a forklift if needed. You can book HGV slots via our portal. If you require a forklift driver, Rapido FM offers this service on a time charge basis, which is also bookable through the portal. Please ensure all bookings are made with at least 48 hours' notice. For Light Goods Vehicles (LGVs), if you occupy warehouse space, you can use the first roller door and the side door to the manual handling area without the need for booking. Please note that the roller door will close automatically after 60 seconds for security purposes. This system ensures efficient, safe, and organised operations for all warehouse users.
• What are the typical hours?
  • Monday to Friday: The warehouse is open from 8:00 AM to 6:00 PM. These hours are ideal for most standard business operations, including receiving and dispatching goods.
  • Weekends and Public Holidays: The warehouse is usually closed on weekends and public holidays. This schedule is in line with standard business practices and allows for maintenance and security protocols to be effectively implemented.

  It's important to note that these hours might vary slightly depending on specific operational requirements or during certain times of the year. We recommend contacting our team for the most current information. For businesses that require access outside of these typical hours, special arrangements can sometimes be made. Please speak with our team to discuss any unique requirements you may have.
• Can I rent both office & warehouse space?
  Yes, at Warehouse Works, you have the option to rent both office and warehouse space. This combination is ideal for businesses that require a physical space for storage, distribution, or manufacturing, along with a dedicated office area for administrative tasks, meetings, or other business operations. Renting both types of spaces together offers several advantages:

  1. Convenience: Having both your office and warehouse in one location streamlines operations, making it easier to manage your business activities.
  2. Efficiency: This setup saves time and reduces the need for travel between separate office and warehouse locations.
  3. Cohesion: It allows for better communication and coordination between your administrative and operational teams.
  4. Customisation: Both spaces can be tailored to your specific business needs, ensuring that your office and warehouse align seamlessly with your operational requirements.

  To explore available options or to discuss how we can accommodate your specific needs for office and warehouse space, please contact our customer service team. We're here to help you find the perfect solution for your business at Warehouse Works.
• How does Warehouse Works support my operations?
  Warehouse Works enhances your operational efficiency by offering serviced, flexible space solutions tailored to your business needs. You benefit from access to shared facilities like loading doors and handling equipment, streamlining your logistics in a secure, strategically located warehouse. This setup not only ensures the safety of your goods but also facilitates easy transportation and distribution. Our serviced spaces extend beyond warehousing. We provide professionally equipped office spaces, creating an ideal environment for your administrative tasks. This blend of practical amenities in a community setting fosters collaboration and networking opportunities, essential for business growth. Emphasising modern technology and robust customer support, Warehouse Works is committed to ensuring your operational needs are seamlessly met. This service-oriented approach allows you to dedicate your efforts to what you do best, driving your business forward.
• What type of businesses do you work with?
  At Warehouse Works, we partner with a wide array of businesses, each bringing their unique needs to our versatile spaces. Our clients include:

  • Logistics and E-Commerce Companies: They find our spaces perfect for managing their inventory and distribution needs efficiently.
  • Businesses Needing Additional Storage: When your warehouse is bursting at the seams, we offer the extra space you need to manage your overflow, especially during peak seasons.
  • Document and Archive Storage: Our secure facilities are ideal for companies requiring safe and accessible long-term storage for important documents and archives.
  • Light Manufacturing Firms: From light assembly of circuit boards to fashion designers and crafters, our spaces have ample room and power for various manufacturing and creative activities.
  • Creative and Digital Studios: Artists, photographers, and digital marketers appreciate the spaciousness of our units, perfect for everything from photoshoots to virtual reality projects.
  • Fitness and Physical Training Providers: Personal trainers, dance instructors, and gymnastics coaches love the flexibility our large spaces provide.

  We pride ourselves on the diversity of businesses that choose Warehouse Works, each finding a space that's just right for their specific needs and ambitions.
• How can I tell how much warehouse space I’ll need?
  Figuring out the right amount of warehouse space you need isn't a one-size-fits-all calculation. Start by looking at what you're storing – the size and quantity of your items are a big factor. If you're using pallets, they'll need a different setup compared to shelved goods or smaller items in bins. Don't forget about the space you'll need for handling all your goods – areas where you'll process incoming and outgoing shipments. Make sure it's roomy enough for your busiest days. Also, consider how much room you need for moving around – pallet trucks, you'll need aisles wide enough for them. Think about your future plans too. If you're expecting your business to grow, it makes sense to have a bit of extra space now, so you're not cramped later on. A good way to get a handle on it is to make a list of all these points and tally up how much space each part will need. Or, even better, chat with someone who knows the ins and outs of warehousing. We at Warehouse Works are more than happy to help you work out the space that'll fit your business just right. It's all about finding that sweet spot – enough room to operate smoothly without paying for space you don't need.